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Authorisation Changes to Kaweb Incoming Mail Servers

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Kaweb are always looking at how to cut down the amount of spam our clients receive. This is normally done through software management and updates carried out by one of our team. However, we now need to make a change to our mail server that may require action by our clients also.

 

This change effects how email is authorised and is pretty straightforward to implement. However, should you require any help, please contact us and we’ll talk you through it.

 

Who Does This Change Apply To?

This modification applies to all clients who use our incoming mail server. If you are unsure as to whether or not you use our email server, please give us a call.

 

What You Need to Do – Outlook Express Users

Go to the menu at the top of your screen and select ‘Tools’ then drill down to ‘Accounts’. Select the Mail tab and double click your email account in the list (or select it and then click ‘Properties’ on the right hand side). Then click the ‘Server’ tab. In the account user field (above the password):

 

if this is shown as your full email address, you do not need to make any changes at all;

 

if this is shown as the first part of your email address only, please change to read your full email address. Once done, click ‘Ok’, then you are done.

 

What You Need to Do – Outlook 2003 Users

Go to the menu at the top of your screen and select ‘Tools’ then drill down to ‘Email Accounts’, then select ‘View or change existing e-mail accounts’ before selecting ‘Next’. Select your email account in the list and click ‘Change’ on the right hand side. On the next screen under ‘Logon Information’ (above the password):

 

if this is shown as your full email address, you do not need to make any changes at all;

 

if this is shown as the first part of your email address only, please change to read your full email address. Once done, click ‘Next’ then ‘Finish’, then you are done.

 

What You Need to Do – Outlook 2007 Users

Go to the menu at the top of your screen and select ‘Tools’ then drill down to ‘Account Settings’, then select the ‘Email’ tab (if not already showing). Select your email account in the list by double-clicking it. On the next screen under ‘Logon Information’ (above the password):

 

if this is shown as your full email address, you do not need to make any changes at all;

 

if this is shown as the first part of your email address only, please change to read your full email address. Once done, click ‘Next’ then ‘Finish’, then you are done.

 

What You Need to Do – Mac Mail Users

Go to the menu at the top of your screen and select ‘Mail’ then drill down to ‘Preferences’, select ‘Accounts’ option from the top of the screen that appears,then select your email account. In the User Name field, under Incoming Mail Server:

 

if this is shown as your full email address, you do not need to make any changes at all;

 

if this is shown as the first part of your email address only, please change to read your full email address. Once done, close the window, apply the changes made, then you are done.

 

The screen grabs below illustrate what needs changing in Mail (Mac), Outlook 2008 (PC) and Outlook Express. If you are using different software/versions, please review the instuctions below and make the change in the corresponding field within your software.

 

 

 

What You Need to Do – Webmail Users

All webmail users will simply need to login using the full email address as their username.

 

When Does This Need To Be Done?

Please make this modification as soon as you can. We will be changing to the new authorisation method at the end of February 2009, so all changes need to be made by then.

 

Help

Please get in touch should you have any questions regarding this change. We appreciate that you are having to make a modification to something you may not technically know much about and yet rely on and use every day, so we’re here to help any way we can.

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